Terms & Conditions

CONSUMER VOUCHER TERMS OF SALE

Last Updated: 14/07/2025

These Terms of Sale govern the purchase, use, redemption, and cancellation of vouchers issued by Sandy Lane Hotel, whether purchased directly or via its authorised partner, Gifted, operated by JOURNEY HOSPITALITY LIMITED. Please read these Terms carefully before purchasing or using a voucher.

1. General Information

1.1 These Terms of Sale apply to every voucher (“Voucher”) purchased by you from Sandy Lane Hotel, either directly or via Gifted.

1.2 For the purposes of these Terms, "Sandy Lane Hotel" refers to Sandy Lane Hotel Co. Limited, a company registered in a Barbadian company, with its registered office at Sandy Lane Hotel Sandy Lane, St James BB24024 Barbados, company registration number 3089, and VAT number 20030894. The hotel may be contacted at +1 (246) 444-2000.

1.3 “Gifted” is a trading name of Journey Hospitality Limited, a company incorporated in England under company number 07413674, with VAT number 434847278 and registered office at Elmstone Business Park, Stoke Road, Elmstone Hardwicke, Cheltenham, GL51 9SY. Gifted is the appointed third-party provider responsible for processing payments and fulfilling voucher orders on behalf of Sandy Lane Hotel.

1.4 A “Voucher” refers to a unique instrument, in either digital or physical form, that entitles the bearer (“Voucher Holder”) to the goods and/or services as described on the Voucher and/or Sandy Lane Hotel website (“Offering”), during the validity period stated on the Voucher (“Redemption Period”).

1.5 Sandy Lane Hotel reserves the right to amend these Terms of Sale at any time. Any such amendment shall not apply retroactively to previously purchased Vouchers. The version of the Terms of Sale in force at the time of Voucher purchase shall govern the contractual relationship.

2. Purchase of a Voucher

2.1 Vouchers are processed by Gifted. The descriptor ‘SANDY LANE HOTEL’ will appear on your bank or card statement.

2.2 By submitting an order and clicking ‘Confirm Order’, you make an offer to purchase a Voucher. The contract is not complete until Gifted confirms the order via email. Gifted reserves the right to decline or cancel any order prior to dispatch, particularly in cases where fraudulent, suspicious, or unauthorised activity is suspected.

2.3 Any suspected attempt to purchase a Voucher using stolen, unauthorised, or false payment details will be reported to law enforcement and/or relevant authorities.

3. Redemption of a Voucher

3.1 Unless expressly stated otherwise on the Voucher:

a) Each Voucher is valid for a single redemption only;
b) Redemption must comply strictly with any usage instructions provided.

3.2 The Voucher must be presented at Sandy Lane Hotel during the Redemption Period. Failure to redeem within this period renders the Voucher null and void, with no entitlement to a refund, reissuance, or extension, regardless of the reason for non-redemption.

3.3 Vouchers do not entitle the holder to priority booking or availability at a specific time. Availability is subject to the discretion and operational capacity of Sandy Lane Hotel, and advance booking is strongly recommended.

3.4 In the event of a material breach by Sandy Lane Hotel, your remedy is strictly limited to a refund of the purchase price and any delivery charges paid. No further liability for consequential or indirect loss, loss of enjoyment, or other compensation shall arise.

4. Use and Misuse of Vouchers

4.1 You agree not to:

• Provide false or misleading information;

• Use payment instruments belonging to others without authorisation;

• Engage in, or facilitate, fraudulent or unlawful conduct in relation to the purchase or use of the Voucher.

4.2 Any Voucher that is obtained or used in breach of these Terms, or which is suspected of having been altered, duplicated, resold, transferred for commercial gain, or otherwise tampered with, may be invalidated at the sole discretion of Sandy Lane Hotel.

4.3 The reproduction, resale, auction, or unauthorised commercial distribution of a Voucher is strictly prohibited and may result in civil and/or criminal liability.

4.4 Each Voucher contains a unique reference code which can be redeemed only once. Once used, that code becomes void. Any attempt to reuse or redeem an already-used code shall be treated as fraud.

5. Cancellations, Refunds, and Complaints

5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Voucher purchase within 14 calendar days of receiving the confirmation email (“Cancellation Period”), provided the Voucher has not yet been redeemed.

5.2 To exercise your cancellation rights, you must notify Sandy Lane Hotel in writing or by telephone using the contact details in clause 1.2. Gifted does not handle cancellation requests.

5.3 Upon valid cancellation, Sandy Lane Hotel will refund the purchase amount within 14 calendar days using the original method of payment. No cash refunds will be given.

5.4 If the Voucher is redeemed before the end of the Cancellation Period, you expressly waive your right to cancellation and refund.

5.5 If the Offering is not provided as described or is unsatisfactory, the responsibility lies solely with Sandy Lane Hotel. Gifted is not a party to the redemption contract and bears no liability in respect of the supply or quality of the Offering.

5.6 Refunds are processed only once. If your payment method has changed, you must liaise with your bank to recover the funds. Sandy Lane Hotel will not reissue or duplicate refunds.

5.7 You have 30 days from the date the refund is issued to dispute it. After this period, the refund will be deemed a full and final settlement of all claims.

6. Responsibility for the Offering

6.1 Sandy Lane Hotel is solely:

a) The seller and provider of the goods/services;
b) The party entering into the redemption contract with the Voucher Holder;
c) Responsible for any claims, liabilities, or obligations arising from the redemption or use of the Offering.

7. Gifted’s Role and Liability

7.1 Gifted acts only as a fulfilment and payment agent and is not responsible for the performance of any goods or services offered by Sandy Lane Hotel.

7.2 Gifted’s liability is limited to:

a) Death or personal injury caused by its negligence;
b) Fraud or fraudulent misrepresentation;
c) Breach of implied terms under applicable consumer laws.

7.3 To the fullest extent permitted by law, Gifted excludes all liability for indirect or consequential losses and does not warrant the quality, legality, or fitness for purpose of the Offering.

7.4 Gifted’s total liability is capped at 100% of the purchase price of the Voucher, except where liability cannot legally be excluded or limited.

8. Use of the Gifted Platform

8.1 The website through which Vouchers are sold is operated by Gifted. By using this website, you agree to Gifted’s Terms of Use and Privacy Policy.

9. Data Protection and Privacy

9.1 By purchasing a Voucher, you consent to Sandy Lane Hotel and Gifted processing your personal data in accordance with their respective privacy policies. This includes the sharing of relevant data with third-party payment providers such as Stripe.

10. Legal Notices and Dispute Resolution

10.1 All legal notices shall be sent:

• By Sandy Lane Hotel or Gifted, to the email or postal address provided at checkout.

• By you, to the registered address of Sandy Lane Hotel or Gifted as specified above.

10.2 If any provision of these Terms is found to be invalid or unenforceable, that shall not affect the validity of the remainder.

10.3 Any disputes arising from these Terms shall be governed and construed in accordance with the laws applicable to your place of residence within the United Kingdom. Exclusive jurisdiction shall lie with the courts of England and Wales, unless otherwise required by applicable consumer law.

11. Third Party Delivery

We work with a third party for our in house fulfilment and post - The Royal Mail.

Your guests may choose to have your vouchers delivered by Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Special Delivery Guaranteed by 1pm or International Tracked & Signed, depending upon the selection available. 

Royal Mail Tracked 24 aims to deliver items the next working day, with many arriving within 1–3 working days, including Saturdays. While it offers rapid, fully tracked service (often arriving in 24 hours), it is not a guaranteed next-day service. It covers 7 days a week, with Sunday deliveries in select locations.

Royal Mail Tracked 48 generally takes 2–3 working days to deliver, with over 94% of mainland UK addresses receiving it within that timeframe. While it aims for 48-hour delivery, it is not a guaranteed next-day service.

If an order was placed prior to 1pm on a standard working day, it will be posted the same day. Orders placed after 1pm will be posted the next working day. Please note that orders placed after 1pm on a Friday will be posted out on the following Monday.

Further Information

1) Only individuals of eligible age in their country of residence who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Voucher) may purchase a Gift Voucher. By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you have given us your consent to allow any of your minor dependents to use this site.

2) Gift Vouchers have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Voucher is transferred to the recipient of the Gift Voucher immediately upon completion of processing of your order. Neither the Hotel nor its representatives are responsible for lost or stolen Gift Vouchers.

3) If you need assistance with the purchase of your Gift Voucher or if you need to cancel you Voucher please contact Customer Support atgiftvoucher@sandylane.com or 1 246 444-2000 (direct) or toll-free 0 8008 234 5132 (UK) or 1-888-782-8980 (US/Canada). You will need to provide the Voucher reference number or your email address.

Delivery

If the date you selected for delivery of your Voucher has passed and you have not received confirmation that the Gift Voucher was sent, please contact Customer Support at giftvoucher@sandylane.com or 1 246 444-2000 (direct) or toll-free 0 8008 234 5132 (UK) or 1-888-782-8980 (US/Canada). Kindly have on hand your reference number or be ready to provide your email address. Neither the Hotel nor Gifted is responsible for Voucher s that are undeliverable or not received due to your failure to enter an accurate email (or shipping details, if applicable) address or other relevant delivery information for the recipient.

Personalized Messages or Images

If Gifted or the Hotel deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Gifted or the Hotel.

Trademarks

You may not use the trademarks, logos, service marks, or other proprietary designations of the Hotel without its expressed permission.